SHIPPING

STANDARD: 2-3 BUSINESS DAYS

INTERNATIONAL SHIPPING: 7-10 BUSINESS DAYS

*Time listed does not include up to 24-48 hours processing time (excluding Saturdays, Sundays, and Holidays)

The Wes Label is not responsible for lost packages that are marked delivered by the carrier.  

CUSTOMS IMPORT DUTY & TAXES

PLEASE BE AWARE THAT THE WES LABEL IS NOT LIABLE FOR CUSTOMS CLEARANCE FEES IN YOUR COUNTRY NOR ARE WE RESPONSIBLE FOR HOLDING TIMES OF PACKAGES BY CUSTOMS.

OUR PRICES ON OUR ONLINE STORE DO NOT INCLUDE RELEVANT OVERSEAS DUTIES AND OTHER CUSTOMS CHARGES YOU MAY INCUR WHEN PURCHASING AND IMPORTING TO YOUR COUNTRY.

THESE COSTS ARE DETERMINED BY YOUR LOCAL CUSTOMS OFFICE AND ARE OUTSIDE OF OUR CONTROL. PLEASE FAMILIARISE YOURSELF WITH YOUR COUNTRY'S CUSTOMS CHARGES AND LEVIES PRIOR TO PLACING AN ORDER.

THE WES LABEL IS NOT RESPONSIBLE IF CUSTOMERS ARE NOT NOTIFIED BY THEIR COUNTRY'S POSTAL AUTHORITY THAT ITEMS ARE AWAITING PAYMENT OF CUSTOMS DUTIES AND TAXES. PLEASE KEEP AN EYE ON YOUR SHIPMENT WHEN TRACKING NUMBER IS PROVIDED TO AVOID DELAYS.

If you choose to reject/refuse delivery due to customs fees there will be a $25 return fee deducted from your refund to cover return shipping due to your refusal.

All items are to be signed for by DHL or USPS. If you are not home to receive your package, have no one else to sign for the item and have not organized an alternative way to collect your package, and your item is returned to us this $25 fee will occur.

 

 

TRACK YOUR ORDER

ALL ORDERS PLACED WITH THE THE WES LABEL WILL COME WITH A TRACKING NUMBER SUPPLIED TO YOU IN YOUR ORDER DISPATCH CONFIRMATION EMAIL.

IF FURTHER ASSISTANCE IS REQUIRED, PLEASE CONTACT THE MAILING SERVICE DIRECTLY WITH YOUR TRACKING NUMBER OR OUR CUSTOMER SERVICE TEAM – info@THEWESLABEL.com