RETURNS / EXCHANGES

At The Wes Label, we want you to be completely satisfied with your purchase. We have created a convenient return policy to ensure your shopping experience is smooth and enjoyable.

Returns: If you wish to return an item, you may do so within 7 days of the delivery date. Please ensure that the item is unworn, in its original packaging, and in the same condition as when you received it. Kindly note that the customer is responsible for the return shipping costs.

To initiate a return, please follow these steps:

Contact our customer support team at TheWesLabel@gmaiil.com to inform them of your intention to return the item.
Pack the item securely in its original packaging and include a copy of the purchase invoice.
Ship the item back to us using a trackable and insured shipping method. We recommend obtaining a shipping receipt as proof of shipment.

Once we receive the returned item and verify its condition, we will process your refund using the original payment method. Please allow up to [insert number of days] for the refund to reflect in your account.

Exchanges: If you received a damaged or defective item, we apologize for the inconvenience. We are happy to exchange it for you. Exchanges can be made within 7 days of the delivery date, and we will cover the shipping costs for the replacement item.

To request an exchange, please follow these steps:

  1. Contact our customer support team at [insert customer support email/phone number] and provide details about the issue with the item.
  2. Pack the item securely in its original packaging and include a copy of the purchase invoice.
  3. We will provide you with a prepaid shipping label for the return of the damaged or defective item.
  4. Once we receive the item and verify its condition, we will ship the replacement item to you at no additional cost.

Final Sale Items: Please note that all sales items are considered final sale and are not eligible for return or exchange. We cannot accept returns or process refunds on final sale items except in cases of manufacturing defects.

At The Wes Label, we are committed to delivering high-quality products and exceptional customer service. If you have any questions or concerns about our return policy, feel free to contact our customer support team. We are here to assist you and ensure your satisfaction.

Thank you for choosing The Wes Label, and we look forward to serving you again in the future. Happy shopping!